Customer Service Quotes

"Being on par in terms of price and quality only gets you into the game. Service wins the game."

Tony Alessandra

"Do what you do well so that they will want to see it again and bring their friends."

Walt Disney

"Every Great business is built on friendship."

J.C. Penney

"After you discover what your customers really want, you can turn to establishing your business goals and a strategy to achieve them. Whatever they are, they should be oriented toward the customer."

Jan Carlzon, Scandinavian Airlines

"In the world of Internet customer service, it's important to remember that your competitor is only a mouse click away."

Doug Warner

"Quality in a service or product is not what you put into it. It is what the customer gets out of it."

Peter Drucker

"The customer's perception is your reality."

Kate Zabriskie

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere."

Sam Walton

"Unless you have 100% customer satisfaction... you must improve."

Horst Schulz

"You jut listen to the customers, then act on what they tell you."

Charles Lazarus, Toys "R" Us

"Well done is better than well said. "

Benjamin Franklin

"You are serving a customer, not a life sentence. Learn to enjoy your work."

Laurie McIntosh

"Your most unhappy customers are your greatest source of learning."

Bill Gates

"Customer service does not come from a manual, it comes from the heart."

Debbie Fields

"If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle."

Henry Ford

"Price alone does not guarantee customer satisfaction. Quality service comes from strong relationships."

Robert W. Lucas

"Customers don’t expect you to be perfect. They expect you to fix things when they go wrong."

Donald Porter

"The most important thing in communication is hearing what is not said."

Peter F. Drucker

"A man without a smiling face must not open a shop."

Chinese Proverb

"The most important single ingredient in the formula of success is knowing how to get along with people."

Theodore Roosevelt

"The winner is the chef who takes the same ingredients as everyone else and produces the best results."

Edward de Bono

"We see our customers as invited guests to a party, and we are the hosts. It is our job every day to make every important aspect of the customer experience a little bit better."

Jess Bezos

"Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly."

Walt Disney

"The customer determines at the end of the day who is successful and for what reason."

Gerry Harvey

"Give customers what they want, not what you think they want. And, if you do this, people will keep coming back."

John Ilhan

"If you work just for money, you will never make it, but if you love what you are doing and you always put the customer first, success will be yours."

Ray Kroc

"Your needs will be met once you can find a way of projecting energy and fulfilling someone else's need."

Stuart Wilde

"Although your customers will not love you if you give bad service, your competitor’s will."

Kate Zabriski

"Forget about the sales you hope to make and focus on the service you want to render."

Harry Bullis

"If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business."

Mark Perrault

"If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier."

Doug Smith

"Never underestimate the power of an irate customer."

Joel Ross

"If you do not take care of your customers, someone else will."

Ken Blanchard

"Here is a simple but powerful rule - always give people more than what they expect to get."

Nelson Boswell

"There are no traffic jams along the extra mile."

Roger Staubach